Invited by a building operator
Operators using Harmelo can invite your company to document work on their properties. Access is granted by building.
CONTRACTORS & SERVICE COMPANIES
Your work deserves more than a line on an invoice.
Unit history before you arrive. Readings, photos and notes filed against the right equipment. Proof of work your customer can see, credited to your company.
ACTUAL SOFTWAREBUILT ENVIRONMENTDOCUMENTED EVIDENCEBETTER OPERATIONAL DECISIONS
Arrive with context
See the history and information already connected to the equipment.
Document the work
Keep observations, photographs, readings and recommendations together.
Make the next visit smarter
Give the next technician and customer a record they can actually use.
Before the truck stops
Your next technician shouldn't have to start from zero.
When a building operator invites your company and grants access to its buildings, your team can review the relevant equipment history before attending the site, even if another contractor did the earlier work.
- Previous service work and recurring issues
- Components repaired or replaced
- Technician findings and recorded recommendations
- Warranty documents, photos and reports you are authorized to see
Arrive knowing the unit.
Equipment memory shows its history across every technician who has serviced it.
The practical advantage
Less time diagnosing. More time fixing. Proof when you leave.
- Know the unit before you arriveThe last visit, readings, parts used and anything left open, on the equipment record your technician opens before the call.
- File on the phone, against the right unitScan the label, run the checklist, record readings, take photos and write the job notes on site. The technician attests the record when it is filed.
- Stop diagnosing the same fault twiceA return call is linked to the visit it follows up, and open items carry to the next visit, so repeat problems show as repeats.
- Leave proof of the workYour customer sees what was done, measured and recommended, credited to your company, instead of a line on an invoice.
- Hand off cleanlyThe next technician, or the next season, starts from the record, not from memory.
Before the visit, in the field, after the visit
Before, during and after every visit.
Technicians file from their phones, against the specific unit.
Before the visit
Arrive with context
- See the building and equipment history on file
- Understand what was observed last time
- Know which documents and details are still missing
In the field
Document the work
- Record readings, photos and observations the same way every time
- Keep evidence and recommendations together
After the visit
Make the next visit smarter
- The customer gets a clear record of what happened
- The history builds, with your company's name on your work
Seasonal preparation
Protect your calendar before the cold arrives.
Use past local conditions and your own records to schedule routine work before the rush.
- Review recurring local conditions from public weather information
- Find customers with documented heating or cooling concerns
- Reach them before the busy season
The Building Almanac is a free public resource from the Infrastructure Condition Index, a separate Harmelo product. Harmelo does not predict failures, guarantee demand or replace your dispatch software.
Why contractors use it
Show the quality behind the work.
Not extra paperwork: the work your crew already does, made useful to your customers, your office and your next technician.
- A more professional record for every customer
- Field and office working from the same context
- Credit for your work that stays with your company
A technician arriving for the first time can begin with the same recorded history and job context available to your most experienced staff.
Show customers the work behind the invoice.
The customer summary comes from the signed record: what was done, found and recommended.
Residential and commercial
The same record, whoever you answer to.
Residential service
Houses, condominiums and small multi-unit buildings, where your reputation depends on knowing the house.
When the home is sold, the record can transfer to the new owner, with your work still attributed to you.
Commercial and institutional service
Portfolios, plants and public buildings, with client reporting you can stand behind.
Harmelo runs alongside your CRM, dispatch and CMMS. It does not replace how you schedule, quote or invoice.
What it never exposes. Owners see the service history of their own equipment. It does not expose your pricing, your margins, your internal notes or your employee information beyond the name of the technician who signed the record.
How contractors take part
One record from the supplier to the building owner.
Harmelo links the companies that make and supply equipment, the contractors and technicians who install and service it, and the operators and owners responsible for it.
- Suppliers and manufacturersMay sponsor participating dealers and their technicians.
- Contractors and techniciansRecord completed work in one consistent field workflow.
- Operators and ownersKeep the equipment history for future maintenance and planning.
Sponsored by a supplier
We are developing supplier-sponsored programmes with a small number of equipment suppliers. None is in place yet, and terms are agreed per programme.
Your information stays yours. Suppliers do not automatically receive customer records, property addresses, serial numbers, your pricing or confidential service details. Any wider insights would come later, only from data its owners have authorized for that use.
Request a contractor walkthrough Explore supplier partnerships
Pricing
A proposal for your team
Contractor access is arranged with Harmelo after review. We prepare a proposal based on the size of your team, the work you file and the organizations you serve.
Tell us about your company and we will walk you through how technicians file work against the equipment record.
How we deal with you
A neutral record, built around your work
Harmelo preserves what your company documents without ranking contractors, selling placement or taking ownership of your commercial information. The same record terms apply to every contractor on Harmelo.
Independent
You are never ranked or scored. There is no blacklist, and no preferred placement to buy. Operators see the signed records each company files.
Evidence, not certification
A record shows which identified account filed the work. We do not certify you or your work; the workmanship stays between you and your customer.
Your relationship remains yours
We do not promise you leads, work or customer retention. Your pricing, notes and commercial information remain yours. Participation does not give Harmelo ownership of your underlying information.
A PRACTICAL NEXT STEP
See it with your own crew in mind.
We will walk you through the contractor console and field app with demonstration data.
Next step
Request a virtual walkthrough
Tell us about your company. Someone from Harmelo will reply to arrange a virtual walkthrough of the contractor console and field records, using demonstration data.
- Access for contractors is arranged with Harmelo after review.
- Your details are used to reply to this request, and for product updates only if you opt in.
- No account is created and nothing is charged by sending this.
Or email partnerships@harmelo.com directly.